Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect personal information you provide when you request a quote, place a booking, or contact us:

• Identity & Contact: First name, last name, email address, phone number
• Location: Delivery address, pickup address, city, ZIP code
• Booking Details: Package selected, desired delivery date, special instructions, gate codes
• Payment: Credit or debit card details (collected by Stripe; we do not store full card numbers)
• Communications: Messages or emails you send us

Information Collected Automatically

When you visit bocatotes.com we automatically collect technical data including IP address, browser type, pages visited, device type, and visit timestamps. This data is collected via cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

• Fulfilling Your Order: Processing bookings, scheduling deliveries and pickups, confirming order status
• Billing & Payments: Charging rental fees, deposits, late fees, and other applicable amounts
• Customer Service: Responding to inquiries and resolving disputes
• Service Communications: Sending booking confirmations, delivery reminders, pickup notifications, and invoices
• Service Improvement: Analyzing usage to improve our website, pricing, and operations
• Legal Compliance: Complying with applicable laws and legal processes
• Fraud Prevention: Detecting and preventing fraudulent transactions
• Marketing: Sending promotional communications (you may opt out at any time — see Section 7)

We do not use automated decision-making that produces legal or similarly significant effects on you.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in these circumstances:

Service Providers: Trusted vendors who help us operate (payment processors, email delivery, website hosting) are prohibited from using your information for any purpose other than providing services to us.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Boca Totes or the public.

Business Transfers: In the event of a merger or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

With Your Consent: We may share your information with third parties when you give us explicit permission.

4. Payment Processing

All payment transactions are processed by Stripe, Inc. When you enter payment information on our site, it is transmitted directly to Stripe over an encrypted connection. Boca Totes does not store your full credit or debit card number. Stripe is certified as a PCI DSS Level 1 Service Provider — the highest available payment security certification.

We retain only the last four digits of your card, card type, and billing ZIP code to display your payment method in booking records and to facilitate refunds.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your browser.

Essential Cookies: Required for the site to function (session management, cart persistence). These cannot be disabled.

Analytics Cookies: Help us understand site usage (e.g., Google Analytics). Data collected is anonymous and aggregated.

Preference Cookies: Remember your settings across visits.

You can configure your browser to refuse or alert you to cookies. Disabling cookies may impair some website features. Our site does not currently respond to “Do Not Track” browser signals.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes in this policy:

• Active customer records: retained for a minimum of 3 years after your last transaction
• Payment records: up to 7 years per Florida record-keeping requirements
• Analytics data: 26 months per Google Analytics default settings
• Email communications: up to 2 years (longer if required for dispute resolution)

When no longer needed, we delete or anonymize your information securely.

7. Your Rights and Choices

Access & Correction: You may request access to the personal information we hold about you, or ask us to correct inaccurate data.

Deletion: You may request deletion of your personal information, subject to our obligations to retain certain data for legal or tax purposes.

Marketing Opt-Out: Click “unsubscribe” in any marketing email or contact us directly. Opting out does not affect transactional messages about active bookings.

Data Portability: We will provide a copy of your personal data in a machine-readable format upon request where technically feasible.

To exercise any right, contact us at [email protected]. We will respond to verified requests within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including HTTPS/TLS encryption, access controls, and PCI DSS-compliant payment processing. No method of transmission or storage is 100% secure. In the event of a data breach likely to create risk to your rights, we will notify affected individuals as required by law.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such data without verifiable parental consent, we will delete it promptly. Contact us if you believe we have inadvertently collected information from a minor.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment portals, social media). These operate under their own privacy policies, which we do not control. We encourage you to review those policies before providing information to any third-party site.

11. Florida Privacy Rights

Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR), including rights to access, delete, correct, and opt out of the sale or sharing of personal data. As stated in Section 3, we do not sell personal data. Florida residents may submit requests to [email protected]. We will not discriminate against you for exercising your privacy rights.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes we will update the “Last Updated” date above. For significant changes, we may also notify you by email or site notice. Your continued use of our website after any update constitutes acceptance of the revised policy.

13. Contact Us

Questions, concerns, or requests regarding this Privacy Policy:

Boca Totes LLC
Boca Raton, FL 33431
Phone: (561) 400-1100
Email: [email protected]
Hours: Monday–Friday 8am–6pm ET  |  Sunday 9am–3pm ET